Frequently Asked Questions

At WNDR Bike, we are dedicated to helping you find the perfect bike that fits your lifestyle and riding needs. Whether you're an experienced cyclist or just starting out, we understand that choosing the right bike can be a big decision. That's why we've put together this comprehensive FAQ section to answer all your questions about our products, services, and policies.


Here, you'll find everything you need to know about our bike selection, purchasing process, and how we ensure you have the best experience with your new bike. If you have a question that's not covered here, feel free to reach out to our customer support team – we're always here to help you on your journey to freedom and adventure with WNDR Bike.

Product Information

What types of bikes do you sell?

We offer a wide variety of e-bikes, including e-mountain bikes, e-road bikes, e-foldable bikes, and e-city/commuter bikes. Our selection caters to all types of riders, from casual commuters to adventure enthusiasts!

What brands do you carry?

We stock bikes from leading brands known for quality and innovation in the cycling industry. Our brands are carefully selected to provide the best riding experience, combining durability, style, and performance. If we wouldn't ride it, we won't sell it to you!

Where are your electric bikes manufactured?

Almost every brand we carry is proudly made in the USA. We take great pride in offering bikes that reflect the exceptional quality, craftsmanship, innovation, and dedication of American manufacturers. It's an honor to share these thoughtfully designed and expertly built bikes with you, ensuring that every ride embodies the passion and care that goes into their creation.

Can I customize my bike?

Some of our brands offer customization options. Whether it’s choosing the color, upgrading components, or adding accessories, customization can be done at the time of purchase. Check the product page and accessories page or contact us for specific customization options.

How do I choose the right bike for me?

Choosing the right bike depends on your riding needs and preferences. If you're unsure, our categories such as WNDR Adventure, WNDR On the Go, and WNDR Commuter are designed to guide you based on your riding style. You can also reach out to our customer support for personalized recommendations.

How heavy are e-bikes?

The weight of an e-bike varies depending on its type, design, and components. Here's a general breakdown:

Typical E-bike Weight Ranges

Commuter and City E-bikes Weight: 40–70 lbs (18–32 kg)

Designed for everyday riding with comfortable features, moderate motors, and batteries.

Mountain E-bikes

Weight: 50–70 lbs (23–32 kg)

Built for durability and off-road capability, often heavier due to suspension and rugged components.

Folding E-bikes

Weight: 30–60 lbs (14–27 kg)

Lightweight for portability, with smaller frames and wheels.

Cargo E-bikes

Weight: 60–100+ lbs (27–45+ kg)

Heavier due to extended frames for carrying passengers or heavy loads, plus larger batteries and motors.

Road/Performance E-bikes

Weight: 26–50 lbs (12–23 kg)

Lightweight designs optimized for speed, often using carbon fiber or aluminum frames.

Fat-Tire E-bikes

Weight: 50–80 lbs (23–36 kg)

Heavier tires and frames designed for sand, snow, or rough terrain.

If weight if your main concern in an e-bike, contact our sales team to talk through what bike is best for you!

Can I pedal an e-bike without the motor?

Yes, you can pedal an electric bike without using the motor! Most e-bikes are designed to function like traditional bicycles, so you can pedal them with or without motor assistance. However, whether it feels "too heavy" depends on a few factors:

Weight of the E-Bike:

E-bikes are generally heavier than standard bicycles due to the motor and battery. The weight can range from 40 to 70 pounds, depending on the model.

While the extra weight is noticeable, especially on inclines or longer rides, it’s still manageable for most riders.

Type of E-Bike:

Mid-Drive E-Bikes often balance weight better, making them easier to pedal without assistance.

Hub-Drive E-Bikes might feel slightly more cumbersome due to the weight distribution.

Gearing:

Most e-bikes come with multiple gears, which can make pedaling without motor assistance easier. You can shift to a lower gear to tackle hills or maintain a comfortable cadence.

Fitness Level:

If you’re used to biking, the extra weight might not be a big issue. For less experienced riders, it might take a little getting used to.

Flat vs. Hilly Terrain:

On flat terrain, pedaling without the motor is generally quite manageable.

On hills, the extra weight can be challenging, especially without motor assistance.

If you plan to ride your e-bike without motor assistance often, consider choosing a lighter model or one specifically designed to mimic traditional bike performance when unassisted.

Read more about CLASSES OF E-BIKES to find out which bike is right for you.

How long can my bike last on a single charge?

The distance your electric bike can go on a single charge, often referred to as the "range," depends on several factors:

1. Battery Capacity

  • Battery size is typically measured in watt-hours (Wh). Larger batteries (e.g., 500Wh or 750Wh) provide more range.
  • As a general rule of thumb, e-bikes can travel 20–100 miles on a single charge depending on usage.

2. Level of Assistance

  • Higher assistance modes (e.g., Turbo or Sport) use more battery power, reducing range.
  • Lower assistance modes or pedaling without assistance can extend range significantly.

3. Terrain and Conditions

  • Flat terrain and smooth surfaces help conserve battery.
  • Hilly terrain, headwinds, and rough trails consume more power.

4. Riding Style

  • Riding at higher speeds or with frequent stops and starts can drain the battery faster.
  • Consistent, moderate speeds help maximize range.

5. Bike and Rider Weight

  • Heavier bikes and riders require more power, reducing range.
  • Carrying additional cargo can also affect distance.

6. Battery and Motor Efficiency

  • Newer, well-maintained batteries and efficient motors tend to provide a better range.
  • Older batteries or those not properly maintained may not hold a full charge, reducing performance.

For a more precise estimate, check your bike’s user manual or manufacturer specifications. Many e-bike brands also offer online calculators to estimate range based on your specific conditions and settings.

Do I need more than 1 battery?

Batteries on new electric bikes typically last between 2 to 5 years. Their lifespan depends on three key factors: the type and brand of the battery, the number of charge cycles it has undergone, and how well it is maintained. To maximize the life of your e-bike battery:

  • Fully charge the battery before your first ride and recharge it after each use.
  • Store the battery at room temperature, avoiding extreme heat or cold.
  • Protect the battery from standing water. While most e-bike batteries are designed to handle rain, always dry them off before storage.

Proper care ensures your battery stays reliable and performs at its best for years to come.

Buying and Payment

Do you offer financing options?

Yes, we offer financing options through our partners to make purchasing your dream bike more affordable. You can choose a payment plan that suits your budget during checkout.

What is your return policy?

We accept returns within 30 days of purchase. The bike must be in new condition and in its original packaging. Please refer to our return policy page for more details or contact our support team for assistance with a return. PLEASE NOTE that the return policy varies across brands. Reference your bike manufacturer's return policy (listed on the product page) for specific details.

Do you ship internationally?

At this time we do not ship internationally. If you are interested in shipping a bike outside of the continental USA, please reach out for a special price quote.

Do you have a showroom?

Our business operates out of an office in Wyoming and we currently ship from warehouse locations across the continental USA. At this time, we are not open as a showroom. We are excited to offer you our entire collection online!

Warranty and Support

Do you offer any warranties on your bikes?

Yes, all of our bikes come with their brand manufacturer warranty. The warranty period and coverage vary depending on the brand and model. Please check the product details (located on your product page) or contact our support team for specific warranty information.

Do you offer support after purchase?

Yes, our customer support team is here to assist you with any questions or issues that arise after your purchase. Whether it’s assembly, maintenance, or warranty claims, we're here to help.

How do I maintain my e-bike?

Regular maintenance is key to ensuring your bike's longevity. We recommend routine checks of tire pressure, brake function, and chain lubrication. Care for your battery by recharging it after every ride and avoid letting it drop below 20% too often. Have your e-bike professionally serviced once a year to ensure all components are functioning properly. Our blog and resource center offer tips and guides on e-bike maintenance. For more complex repairs, consider visiting a local bike shop.

Safety info

Do I need to wear a helmet to ride an e-bike?

Please visit PEOPLE FOR BIKES for information on your states rules & regulations.

Helmet laws for electric bike riders in the U.S. vary significantly by state, often depending on the rider's age and the class of the e-bike.

Even if not legally required, wearing a helmet is highly recommended for all e-bike riders due to the increased speeds and weight of e-bikes compared to traditional bicycles.

Consider helmets certified for high-speed cycling (e.g., NTA-8776 certified helmets) for better protection.

What is an e-bike?

Federal Law

The Consumer Product Safety Act defines e-bikes as:

Class 1: Pedal-assist only, with a maximum assisted speed of 20 mph.

Class 2: Throttle-assist (no pedaling required), with a maximum speed of 20 mph.

Class 3: Pedal-assist only, with a maximum assisted speed of 28 mph.

Federal Guidelines:

E-bikes that fit these definitions are treated as bicycles, not motor vehicles, under federal law.

The law does not specify where e-bikes can be ridden; this is left to state and local authorities.

State Laws

E-bike regulations vary significantly by state and often govern where you can legally ride. Key aspects include:

Allowed Riding Areas:

Class 1 and Class 2: Typically allowed on bike paths, multi-use trails, and roads.

Class 3: Often restricted to roads and bike lanes; usually not permitted on shared-use trails unless explicitly allowed.

Trail and Path Access:

Federal lands (like national parks) follow Department of the Interior guidelines: e-bikes are allowed where regular bicycles are permitted unless restricted locally.

State parks and local trails have varying policies. Some allow e-bikes, while others restrict access.

Age and Helmet Requirements:

States may require helmets for riders of certain classes or ages.

Some states impose a minimum age for operating Class 3 e-bikes.

***PLEASE check your states local laws for information on where to ride. 

Do I need a license to ride an e-bike?

In most states, you do not need a license to ride a standard e-bike that meets federal or state regulations. However, rules can vary:

  • Class 1 & Class 2 E-bikes (pedal-assist or throttle, up to 20 mph): Generally, no license is required.
  • Class 3 E-bikes (pedal-assist, up to 28 mph): Some states may require riders to be a minimum age (typically 16+) and may require helmets but not a license.
  • High-powered e-bikes or those exceeding 28 mph may be classified as mopeds or motorcycles, requiring a license, registration, and insurance.

States That May Require a License

  1. Alabama Requires a motorized bicycle license or a standard driver's license to operate e-bikes.
  2. Alaska E-bikes may be treated as motorized vehicles if they exceed certain thresholds, requiring a license.
  3. New Mexico Riders may need a driver's license to operate an e-bike, depending on local classification.
  4. North Dakota Requires a license for Class 3 e-bikes (pedal-assist bikes that go up to 28 mph).

Please refer to your local states laws and regulations for detailed information.