Step Over 24x3 - 52v Beach Cruiser Electric Bike

Effective Date: January 1, 2021

Coastal Cruiser Bikes are committed to delivering quality and durability in every bike sold. We stand behind our products with a limited warranty to ensure your satisfaction and peace of mind. This policy applies only to purchases within the United States.

Warranty Coverage

Warranty Period

All new bikes purchased directly from Coastal Cruiser are warranted against manufacturing defects in materials and workmanship for one (1) year from the date of purchase or delivery, or 1,000 miles, whichever comes first. Replacement parts used during repairs are covered for the remainder of the original warranty period.

Non-Transferable Warranty

This warranty applies only to the original purchaser and cannot be transferred. A valid proof of purchase, such as a receipt, is required to file a claim.

What’s Covered

Under our New Bike Guarantee, Coastal Cruiser will replace any defective parts free of charge within the first 30 days of purchase, including shipping. After 30 days, customers are responsible for return shipping costs. Covered components include:

• Drive unit
• Frame
• Battery
• Mechanical components
• Electrical components

Shipping Damage Claims

We recommend inspecting your product immediately upon delivery. Damage claims must be submitted within 7 days of receipt.

1. Document the damage with photographs (date-stamped if possible).
2. Retain all original packaging and shipping paperwork.
3. Contact us at support@wndrbike.com for return or replacement instructions.

Note: Damage claims submitted after 7 days will not be accepted.

What’s Not Covered

The following are not covered under this warranty:

• Normal wear and tear, such as fading paint, cosmetic scratches, or tire cracking.
• Misuse, abuse, or neglect, including:
  • Racing or competition use
  • Improper maintenance or unauthorized modifications
  • Use of non-compatible parts or lubricants
  • Exposure to water damage or corrosive elements like saltwater
• Decreases in battery performance due to typical usage conditions (e.g., temperature, load, or charge cycles).
• Commercial applications like rentals or deliveries.

Batteries with less than 50% capacity after 200 charge cycles or within the warranty period are not eligible for replacement under this warranty.

Warranty Void

The warranty will be void under the following circumstances:

• Commercial use (e.g., rentals, leasing).
• Damage from using third-party chargers or non-original components.
• Bikes shipped using unauthorized freight services.
• Repairs or alterations performed by unauthorized individuals.
• Improper storage, such as storing the battery fully discharged.

Exclusions

This limited warranty supersedes any other implied warranties, including those of merchantability or fitness for a particular purpose. Warranty terms may vary by state or region.

Customer Responsibilities

To ensure your bike remains in top condition:

• Follow all care and maintenance instructions provided in the Owner’s Manual.
• Report any defects within 7 days of discovery.
• Provide clear photographs and documentation of the issue when submitting a warranty claim.

Customers are responsible for all shipping costs when returning parts for warranty inspection or replacement. Insurance for returned items is strongly recommended.

Submitting a Claim

To file a warranty claim:

1. Retain the original shipping box for returns.
2. Submit a claim ticket online by clicking here.
3. Provide proof of purchase and detailed photos or videos of the defect.
4. Coastal Cruiser will assess the claim and, at our discretion, repair or replace the defective product.

Do not attempt unauthorized repairs, as this may void the warranty.

Contact Us

For any questions regarding your warranty, shipping, or returns, please contact our support team at support@wndrbike.com

Coastal Cruiser is dedicated to providing an exceptional riding experience and outstanding support for all our customers.

Return Policy

At Coastal Cruiser, we strive for your complete satisfaction. If you're not happy with your purchase, please review our return policy below:

Eligibility for Returns

• Timeframe: Items may be returned within 7 days of delivery for a full refund of the product cost (excluding shipping).
• Condition: Items must be in new, unused condition, with all original parts and packaging intact.
• Signs of Use: Items that show signs of use may be subject to a 10% restocking fee.

Approval Process

• Pre-Approval Required: All returns must receive written approval from Coastal Cruiser before being shipped back.
• Unauthorized Returns: Returns sent without prior approval will not be refunded. Customers can choose to pay for return shipping to reclaim the item or forfeit it entirely.

Refund Options

• Approved returns can be refunded via store credit, exchange, or a refund to the original form of payment, subject to written approval.
• If a refund to the original form of payment is not possible, store credit or an exchange will be provided.

Restocking Fees

• Used or Damaged Items: Items that show signs of wear, damage, or improper care may incur a restocking fee of up to 25%.
• Misuse: Products damaged by misuse, abuse, or improper care (e.g., left exposed to the elements) are not eligible for a refund.

Damaged or Incorrect Items

• If Coastal Cruiser is at fault for an error or damage, we will cover the cost of return shipping.
• Refused Shipments: If an item is refused and the error is on us, you will receive a full refund or reshipment at no additional cost.

Important Notes

• Original Packaging: All returns must include the original box, regardless of its condition. Customers will be responsible for additional wrapping or fees if the original box is missing.
• Processing Time: Returns are typically processed within 10–30 days of receipt, though most are completed sooner.

Cancellation Policy

We understand that plans change, and we’ve made it easy to cancel your order.

• Cancellations Within 24 Hours: Orders can be canceled within 24 hours of confirmation at no cost.
• Cancellations After 24 Hours: Orders canceled after 24 hours are subject to a 10% administration fee.
• Shipped Orders: If your order has already left the warehouse, you will be responsible for return shipping fees and may incur a restocking fee of up to 25%.