Payment Processing:
When you place an order (including pre-orders), your credit/debit card will be charged immediately. This applies regardless of the item's shipping date.
Before Shipment:
You can cancel your order for free before it ships. However, we cannot guarantee the cancellation request will reach our warehouse in time to stop the shipment, so please notify us as soon as possible.
After Shipment:
If you cancel your order or reject the package after it has shipped, a 20% processing fee will be deducted from your refund.
To cancel an order, email our customer service team at support@wndrbike.com. Once your cancellation request is approved, we will send you a confirmation email. Please do not return a package without prior approval, as unauthorized returns will be refused, and you will be responsible for any related fees or losses.
Exchanges & Returns
Free Replacement
You are eligible for a free replacement if the product has:
- Severe shipping damage that impacts functionality.
- Missing parts.
To process your request, you must provide photos or videos as evidence.
Please note:
Minor cosmetic issues, such as small scratches, paint imperfections, or damage after excessive use, do not qualify for free replacement.
Possible Solutions:
- Missing Items: We will send the missing parts at no cost.
- Wrong Items Shipped: You can choose a full refund or a replacement. We will provide a prepaid return label for incorrect items when applicable.
- Damaged in Transit: Contact us at support@wndrbike.com for assistance.
14-Day Returns
For E-bikes:
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New and Unused Condition:
You can return your e-bike within 14 days of receipt for a refund. A $200 shipping fee per item will be deducted, and the customer is responsible for return shipping costs.
-
Used Condition:
Used e-bikes may be returned within 14 days, but a $200 shipping fee and a 50% restocking fee will be deducted from the refund.
To qualify for a return:
- The e-bike must have fewer than 10 miles on the odometer.
- It must be in like-new condition, free of dirt, dust, or fragrances.
- All original packaging and accessories (charger, keys, hardware, etc.) must be included.
For Accessories:
Accessories must be unused, unopened, and in their original packaging. A $20 restocking fee per item will apply, and the customer is responsible for return shipping costs.
Important:
If you arrange your own return shipping, you must use a service with signature confirmation and consider adding shipping insurance. We are not responsible for damage, loss, or issues with self-arranged shipments.
Non-Returnable Items:
- E-bikes delivered more than 14 days ago or used for more than 10 miles.
- Batteries, special orders, sale items, and gifted orders.
Refunds
If you used a discount code for your purchase, the discount value will be deducted from the refund.
Refunds will be issued within 3 business days of receiving and inspecting the returned item. Refunds will be sent to your original payment method.
If you don’t see the refund in your account within three days, check with your bank or credit card provider, as processing times may vary. Contact us at support@wndrbike.com if you have not received your refund after 10 business days.
